Ordering Information

Q:    For First Time Buyers

A:    Making a purchase on our web site is easy and convenient.

Create an account by clicking on the register link at the top right of the page. After registering, please remain logged in before placing orders. Browse through our website, enter the quantity desired and click on the add to cart button with each item that you wish to order. When you are ready to checkout, you may click on the checkout link to proceed.

Resellers must fax or email a copy of reseller license in order for the order to be processed.

Q:    How do I order?

A:    To place an order online simply enter the quantity of the product you wish to purchase and click on the Add To Cart button. You will be asked promptly to create an account which will include your shipping address and billing address along with your credit card information for purchasing use. When you're ready to checkout please click on the checkout button and your order number will appear on the purchase order.

You can also fax in your order at +1(626)-964-7544 with the item numbers and quantity you wish to purchase along with the name of your business, a shipping address and an Email address we can send a money request to. It will include a link for payment by credit card through a secure merchant gateway.


If you wish to speak to a customer service representative and place an order. Call us at +1(626)-964-4589. One of our friendly staff will be more than happy to assist you in taking your orders. Our ordering business hours are from Monday - Friday 9:30am - 6:00pm. You may also leave us a voice message after office hours and someone will return your call immediately.

Q:    What is your minimum order?

A:    We do not have a minimum order required.

Our Online Pictures

Q:    Can I use, download, publish, or copy your pictures to use it for my own business purpose?

A:    No, all of the pictures you see here are copyrighted, and are the sole property of Manzo USA. If you wish to advertise a picture for commercial purposes, you must take your own pictures.

Payment Method

Q:    What type of payment do you accept?

A:    We accept credit card payments through Paypal, personal check (needs 4-7 days to clear), and direct Paypal payments only.

Shipping and Handling Information

Q:    What are the shipping rates for each order?

A:    Shipping rates will vary from item to item depending on the weight. The shipping cost of the item is for both the weight, and the dimensions of the box. Some items may have higher shipping costs due to the size of the box.

Alaska and Hawaii orders will need to contact us by e-mail at [email protected], or call us at +1(626)-964-4589 (customer service) for order placement.

Returns Information

ALL RETURNS ARE SUBJECT TO AUTHORIZATION WITH ACCEPTED PROOF

Exchanges are allowed within 30 days of purchase and only for mechanically defective items. It is offered after professional installation help has been sought. For exchanges or replacements, it is necessary that we must first receive the merchandise. We must examine the defective merchandise. A return authorization number must be obtained from our customer service department, before the returned merchandise can be accepted by us. Returning items without authorization will not be refunded in any way. 

**Returns and Warranties restrictions:
* Items must be returned in brand new condition. (No scratches, marks, or discoloring)* Merchandise must be returned with ORIGINAL BOX PACKAGING, hardwares included, documentation, etc.
* Special Order items will NOT be cancelled, exchanged or returned.
* Merchandise cannot be damaged during installation.
* Returns that are found to be not defective will be subject to a $10 handling charge. All non-product charges such as shipping, transaction cost, and insurance are not refundable. If you want the item returned, you must pay all return shipping and handling charges within 2 weeks, otherwise the item will be forfeited to us.
* Products that are returned are subject to a 15% restocking fee.
* Items will be sent using the same shipping method as the original order. You may pay additional shipping costs if you feel you need the item sooner.
* If a suitable replacement cannot be made within 3 weeks, your money will be refunded less shipping costs.
* If we make an error and ship you the wrong item we will replace the item after it has been shipped back to us. We will only ship back once we receive the item and can inspect it to make sure everything is in order.

All of our items are for U.S. Spec vehicles ONLY. We will not provide warranty for items shipped or sold outside of the U.S. 48 States. Items being installed on vehicles in other countries is the risk of the customer.

Limited Warranty:
All Items sold are on an as is basis. Warranties that apply may be limited manufacturer warranties. Manzo USA disclaims all warranties expressed or implied. We also do not authorize any one to assume liability in connection with these items. The buyer shall not be entitled to recover any damages arising from use of merchandise. All merchandise is aftermarket and intended for OFF-ROAD use only. Buyer assumes responsibility for violations of local laws and rules that may result from use of merchandise. Please check your local laws and research the item to make sure you are purchasing the correct items.
USER ASSUMES ALL RISKS & COSTS ASSOCIATED WITH THE USE OF THESE PARTS & ACCESSORIES.


Manzo USA will not be responsible for any damage or loss beside the part is sold from us.
Physical damage will void warranty automatically. Please keep the invoice within the warranty period, without proof of invoice, automatically void warranty. Before any return, please contact our customer service by phone or email first for RMA #, we will NOT accept returns without any approval. During warranty period after approved by Manzo USA staff, buyer can have full refund within 7 days (except S/H charge) after item is received, or buyer will recieve a part to exchange or replace defective item, buyer shall be responsible for any shipping charges from buyer to us.

WARRANTY AND REPLACEMENT

All our products have a 30-Day money-back guarantee. If you should receive a defective item, please take pictures or videos of the defect for us so that we can open up a claim for you. Returned items will need to be double-checked with no scratches or damages before we ship out a replacement or grant a refund. Customer is responsible for the return shipping back to us, and the item must be properly packaged with all items which were originally included. Used/damaged items will not be granted a refund unless authorized by us. Shipping and handling costs for warranty/replacement items must be paid by the customer and cannot be refunded.Returns sent back to us must be sent by a traceable shipping method, fully insured, and along with your complete auction details and any other information relevant to return/exchange of the item. Items must be carefully packed to prevent any losses or damage in transit. Please allow up to 7 business days for us to process your return. Returned products are subject to a 15% restocking fee.

ALL SALES ARE FINAL

No refunds or exchanges after 7 days upon receipt of the item unless it is defective or damaged in transit. Please contact us IMMEDIATELY if you receive a defective/damaged item.

DAMAGES AND EXCHANGES REQUIRE A CLAIM

If your item is defective or damaged, please contact our customer service first, and send in all information relevant to the claim so we can help you resolve the problem. We require video or pictures of proof for investigation, however, we may ask for more detailed photos or information if they prove to be unsatisfactory or we cannot determine the source of the problem.